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Frequently Asked Questions
Q: Why is
icore
hosting the cheapest hosting provider compared
to other local competitors? Does it mean that
your hosting services are poor?
No,
cheap price does not mean poor services. Our
prices is the cheapest around because we believe
that we can give the same services that are
given by overseas hosting provider and it does
not have to be expensive. With 24 hr human
support and since we are based in nearby Kuala
Lumpur and our data centre at Cyberjaya, this is
good value for money.
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Q: I have just signed up online for your hosting
plan. So, what next?
After we have received your order, we will send
u an invoice within 10 minutes - 24 hours, We
will create your hosting account immediately and
we will register your domain name after we
receive your payment. The payment should be made
within 7 days from the date you make an order.
If your order with new domain registration, it
will take about 24 - 72 hours become active.
Q:
How do I register my own domain name (.com,.net.,org,.info,.biz)?
First, you need to verify that the domain name
that you are looking for is available by. If the
domain name is listed as available, then you may
proceed to register the domain name by filling
up the online form. Once we have received your
payment, we will immediately proceed with your
domain name registration.
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Q:
Can you register my domain name and create my
hosting account first and I'll pay later?
Sorry, we are only able to create your hosting
account immediately but for domain registration
we require your Payment first.
Q: How do I pay?
http://www.icore.com.my/payment.htm
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Q: Are there any hidden costs?
No. All costs are stated plainly on our website.
We do not hide fees in
fine print,
or in our terms of service pages. The only costs
that are commonly found to occur beyond your
expected flat monthly rates per service, are
those due to increased disk space or bandwidth
usage. Pricing for such is plainly stated on our
website.
icore
hosting very often will allow you to upgrade
your packages to the next size up, should you
see an increase in disk space levels or
bandwidth usage for the current month, and not
want to pay for such additional usage. Disk
space usage and
availability,
as well as estimated bandwidth usage, is
available to you in the majority of the control
panel versions included with the hosting
packages.
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Q: Is there a trial period or money-back
guarantee?
icore hosting offers a full 30 day money
back guarantee. No questions asked.
If you are
not happy for any reason, cancel your
icore
hosting service within 30 days of
signup and your full setup fee and monthly costs
will be refunded. The only exception to a
refund, is if you violate icore
hosting
Terms of Service (TOS) & new domain registration.
Violations of the TOS usually are due to
spamming, hacking, and illegal content.
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Q:
Is my access 24 hours a day?
Yes.
You will have access to your account 24 hours a
day.
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Q: What is Direct admin?
Direct admin is a fully-featured web-based
control panel that allows you to manage your
domain through a web interface. The idea is to
transfer as much of the control and
responsibility of managing your web site to you.
You have the ability to manage all aspects of
email, files, backup, FTP, and web site
statistics.
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Q:
How do I upload my files to my website?
The
easiest way to do so is by using an FTP client
software like WsFTP, CuteFTP AceFTP and many
more. These programs allow you to easily copy
files from your local harddisk to your website.
Q: How do I set up my email?
icore web hosting clients can set up POP
Accounts, Forwarders/Aliases, & Auto-Responders
in the Web Browser Control Panel that comes with
every icore web hosting package. This can
be done by yourself, and without any assistance
from the icore hosting staff.
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Q:
How much assistance do you provide for my
website?
icore hosting will assist you with all
support for services provided directly thru
icore hosting. icore hosting will
help you with basic settings for your email
software and ftp client, as well as assist you
with using the web browser control panel.
icore hosting is not responsible for
teaching you how to use another company's
products. Example:
icore
hosting will
assist you with the settings for using MS
FrontPage? but we will not teach you how to
actually use the product itself. You need to
contact the software maker in such a situation,
who provides tech support for how to use their
product. icore hosting cannot even attempt
to support all the thousands of software
products on the market.
icore
hosting will
attempt to provide some tech support for the
most popular programs our clients use.
icore
hosting is not responsible for
assisting with your own programs and cgi/php
scripts. If you choose to install your own
programs and cgi/php scripts on your site, you
are responsible fully for installing them.
icore
hosting will provide support for any
program or cgi/php script that we provide
pre-installed with your web hosting package.
icore
hosting is not responsible for
designing, nor developing, your website,
including HTML and/or images.
icore
hosting will attempt to give a quick look at
your design/development problem, and offer a
suggestion if it is a small issue. Anything
complicated relating to design/development is
not the responsibility of
icore
hosting.
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Q:
What type of servers do you all use?
We
only use high quality Intel Base servers &
branded hardware.
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Q:
How often do you backup our data and contents,
daily/weekly or monthly?
We
backup your data and contents on daily/weekly
and monthly basis. To ensure your data is more
secure with us, your last saved data is saved at
a separate location so that it can be retrieved
in case you lose you data. This backup is not
included in your web space allocation and it is
a free service provided by
icore hosting.
The daily backups
keep overwriting the previous day backup.. which
means your average cPanel web host will NOT be
able to restore files from 2 days ago. Just ask
your current host to recover an email you have
deleted 2 days ago, see if they can do it.
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Q:
What kind of network or lines are you all on?
We
do not host our servers in regular office
buildings because this is not the way web
servers should be hosted in.
Netmyne
Johor Bahru
Malaysia
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Q:
Do you support MS FrontPage Extensions?
Yes,
you can add MS FrontPage Extensions free of
charge once you sign up for an account.
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Q:
Can I access my domain name with and without the
www?
Yes,
you will be able to access your domain name with
or without the www. Many Web hosting providers
now provide this capability. For example, you
can access your domain name by going to
"www.yourdomain.com" or "yourdomain.com".
Q:
Ok, I'm convinced, how do I transfer my domain
name to icore hosting without experiencing
any downtime?
To
avoid downtime, please follow these procedures:
1)
Sign up for a Web hosting account using our
online order form. Once your account is setup,
you will receive an e-mail from us with your FTP
login information.
Next, upload all of your files to our Web
server.
2)
After you're done uploading your files, contact
your domain name registrar and have your domain
name pointed to our DNS numbers indicated in
email.
3)
Now, be patient. It will take about 48-72 hours
for your registrar to update their DNS (the
amount of actual time varies by registrar). Once
it's updated, your domain name will point to
your new website that is hosted on
icore
hosting servers automatically.
4)
If you use e-mail associated with the domain
name, we recommend you check mail at both
locations (with your previous hosting company
and on our mail server). Once you confirm that
all e-mail settings and your website are
properly pointed to
icore hosting, go
ahead and cancel your account with your previous
hosting company.
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Q : how to change my pop email password in
webmail?
A : some security problem we not provide you
change your email password in your
webmail, but
we allow you change your email password by this
link
http://www.icore.com.my:2222/CMD_CHANGE_EMAIL_PASSWORD
or
http://www.yourdomain.com:2222/CMD_CHANGE_EMAIL_PASSWORD
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Cannot find the answers for your questions?
Feel
free to contact us at
info[@]icore.com.my
Our sales personnel will reply to you as soon as
possible.
icore technology
hosting policies
& FAQ
icore Technology
reserves the right to change
its policies at any time for any reason.
Rev. 10/07/2004
Last
Edit 03/11/2006 |
